Self-Employed iGaming Professional

• Providing services to an Irish iGaming startup

• Self-Employed and high-quality support

Responsible Gaming Analyst (MT)

• Analysing player behaviour and proactively identifying problematic behaviour.

• Interact with customers about safer gambling via phone and e-mail.

• Intervening in operations in RG cases.

• Interacting with other departments and divisions to execute the company's RG policy.

Customer Service Analyst (MT)

• As a customer support agent, I handled customer queries daily and worked in a fast-paced environment digitally. Through this, I also gained a strong understanding of iGaming and the different departments within Videoslots through escalations and communication. I provided high-quality customer service in dealing with customers through live chat, email, & calls.